Door 02
For discharge planners and hospital case managers.
A one-page summary of what VTV is, what we will do, and how we will show up for your patients. Written for the people who actually book the rides.
Service
Non-emergency medical transportation. Scheduled and same-day rides for outpatient visits, dialysis, discharges, and specialty appointments.
Service area
West Virginia. Specific counties published at launch once the PSC certificate defines our authorized territory.
Vehicle capabilities (planned)
ADA-compliant wheelchair-accessible vans with lifts, ambulatory seating, driver assist door-to-door, oxygen-tolerant. Bariatric capacity to be added phase two.
Booking process (planned)
Direct phone line for planners, plus a booking form. Confirmations back within 30 minutes during operating hours. Standing orders supported.
Expected response time
Published in writing at launch, backed by 90 days of trip data before any SLA is claimed.
After-hours coverage
To be published in writing. We will not claim 24/7 coverage until it is staffed and provable.
Reach a person
Phone
Phone line not live yet
Direct planner line goes live with the PSC certificate.
planners@vtvwv.com (pending)
Domain and inbox provisioned at launch.
One-page summary
Operator: VTV (legal entity pending WV Secretary of State registration).
Service: Non-emergency medical transportation, wheelchair-accessible.
Service area: West Virginia. Counties published at launch.
Regulatory status: Pre-launch. PSC certificate under W.Va. Code §24A-2-5(a) is the launch gate.
Insurance: Commercial auto liability and passenger coverage to be bound at launch. Certificate available on request once issued.
Booking: Planner phone line and web form. Confirmation target within 30 minutes during operating hours (SLA claimed only after 90 days of trip data).
Driver standard: Background check, MVR, drug screen, defensive-driving certification, ADA passenger-assist training before first passenger.
Book on behalf of a patient
Held in the queue until dispatch is live. A person follows up, not an autoresponder.